Idea Exchange

No matter how flexible and customizable our products are, no matter how well designed their generic core is, there are always some customers who are still missing some functionality. We always listen to our customers, and we’ve implemented hundreds of customer requests, however, as the system vendors, we have to manage core system functionality. We keep getting requests from other customers to add some functionality to match their unique business needs, however we are not always able to add all these hundreds of new features to the core system as it would become overloaded and the user interface wouldn't be as clean and straightforward as it is now. That’s what our customers love our products for after all. Each time we add new functionality, we try to make sure that it would benefit all the customers and also would become an integral part of the product workflow.

That's why we created an Idea Exchange - to give our customers a space to communicate and discuss each-others ideas, promote and comment on existing ideas and add own creative ideas.

All the creative ideas are get noticed, commented and promoted by other customers, and this helps us to understand the most desired system functionality. Such understanding, combined with our vision of the global product development strategy, helps us to define our perspective development plan and prioritize development tasks to assign them to subsequent product releases.

Comments

[inbound call centers]

This is the reason why there are many companies who has a customer service, because besides receiving complaint calls from customers they are valuable to improve their company's services or products.