ForeSoft doesn’t fell for the modern outsourcing trend, and this is a key of the company’s success.
We don’t outsource customer support (not even talking about development), and we’ll never do. All the software is produced in-house, and all the support is provided by ForeSoft employees. As a result, we are able to produce the cutting-edge software and provide the best-in-industry customer support. Another reason why we won’t ever consider outsourcing is security. You put your trust in us, and security of your data is our first priority.
One may think that giving up an outsourcing opportunity we are loosing potential savings. Maybe… But at least we are not loosing quality and as a result, we keep growing rapidly – year after year.
Very cool.
Posted by: Joseph Dunphy | October 08, 2007 at 11:53 PM
I respect your views about not outsourcing. You would like to keep your development and Support team in-house. Outsourcing does not only mean you will get cheap labor, thousands of miles away from US with no guarentee of quality work. Yes due to the strong US currency outsourcing has got the name of cheap labor to a country like India. But we have laws, rules and regulations in place to provide our clients with same amount of value and reliability they are getting in the US. We just act as an extension to your team. We are not replacing your team. A product based company always has small work off and on for which your internal resources have a negative feel, with the amount of time, labor, training, and capitol required. That is when an offshore vendor comes in place. It is not always cheap resources miles away with no guarentee of quality work. Thank you.
Posted by: Adam Morgan | January 10, 2008 at 03:52 PM
Yes, I agree with Adam. Outsourcing to foreign countries gives no guarantee of good quality of service. Most often, outsourced laborers are far more competitive and highly skilled than the native workers. They tend to give their best effort to deliver good service since they were given an opportunity to earn more than what they expect.
Posted by: Outsourcing Guru | January 23, 2009 at 01:56 AM
Hello. I respect some companies' decision not to outsource. Not all companies have similar structures. Some may find it more suitable to outsource while some may not.
Posted by: Call Centers Philippines | March 26, 2010 at 01:28 AM
The reason why most companies resort to outsourcing is because this enables the management to focus on the core business and at the same time, save overhead costs. The outsourced firm, on the other hand, takes care of manpower training, management and development.
Posted by: Philippines Outsourcing | August 20, 2010 at 12:25 AM
"ForeSoft doesn’t fell for the modern outsourcing trend, and this is a key of the company’s success." - Good for you. Right now, there are many companies worldwide that already decide to capitalize on the benefits of outsourcing their online businesses online. It is now considered to be cost-effective setup these days.
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Not outsourcing your work and doing it yourself assures the quality of what you need to do. This also makes sure that the work gets done in time.
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