ForeSoft Blog

ForeSoft never sleeps

When we say that we offer 24/7 customer support, we really mean that.

After getting an immediate response either sometime after a midnight or during a weekend, our customers keep asking us:”do you guys ever sleep?”

ForeSoft never sleeps. We are always here to serve you.

Of course, our servers are always available and responsive (they are called “hardware” anyway ;-) and it doesn’t surprise our customers as much as around-the-clock customer support does). How could we really cover 24/7 while providing you with the highest level of expertise around the clock? Well, sure we are working long hours and don’t sleep much ;-), we are always assigning primary-on-call guys to cover weekends and holidays, but, of course it won’t be enough. We also have a part of the support team in Europe, who are in the same time zone as our numerous European and Asian customers.

All of our customers: from Europe to the US; from New Zealand to Japan; from South Africa to Australia are getting immediate help right when they need it. Our customers got used to it and they don’t expect anything less from ForeSoft. Your business cannot be placed on hold when there is a problem. That is why, day in and day out, ForeSoft people are here for you, providing the responsive and knowledgeable support necessary to solve your problems.

No outsourcing

ForeSoft doesn’t fell for the modern outsourcing trend, and this is a key of the company’s success.

We don’t outsource customer support (not even talking about development), and we’ll never do. All the software is produced in-house, and all the support is provided by ForeSoft employees. As a result, we are able to produce the cutting-edge software and provide the best-in-industry customer support. Another reason why we won’t ever consider outsourcing is security. You put your trust in us, and security of your data is our first priority.

One may think that giving up an outsourcing opportunity we are loosing potential savings. Maybe… But at least we are not loosing quality and as a result, we keep growing rapidly – year after year.